is not liable for products that are damaged or lost in transit. This includes Puerto Rico, Guam, Canada and the United Kingdom. If you are located outside of the United States, please contact us directly for International shipping. You are responsible for the Customs fees, including but not limited to, taxes, duties & brokerage fees. There is a shipping and handling fee for a new replacement product. If we determine that there is a defect in the product that is covered by the warranty, we will, at our opinion, remedy the defect as set forth below in this limited warranty. Please go to our 'Contact Us' page to fill out a form for our customer service and they will return an e-mail within 1-2 business days to begin the replacement process. Warranty claims must be made directly to Wireless Express. Example: An earpiece that should include an audio tube. Incomplete product kits will not be accepted for replacement or repair. Visible physical damage invalidates the warranty. Damage caused by the equipment with which the product is used. Defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect abuse, unusual stress, improper or unauthorized repair, modification or alteration, installation, wiring, testing, improper storage, use in an unapproved device or if the serial number has been removed or any product that is not manufactured byW.E (including without limitation, any accessory, add-on, power source or software that is used in connection with the product. Wireless express warrants that the product (the "Product") will be free from defects in workmanship and materials under normal use for a period of one year from the original purchase date ("Limited Warranty Period"). Your product MUST be registered to be covered by our warranty. WIRELESS EXPRESS PRODUCTS LIMITED WARRANTY If you have any concerns regarding the delivery date of an item or if you would like expedited shipping, please contact or call (516) 394-2840. Note that there are restrictions on some products, and some products cannot be shipped to PO Boxes. We offer FREE shipping to anywhere in the United States, excluding Puerto Rico, Alaska, and Hawaii. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply contact us at and include you name and order number. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much faster. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return items within 30 days of delivery for a full refund.
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